Last updated: August 18, 2026

This is the dedicated return and refund policy of Shabbat Ventures LLC. It is public, does not require a login, is linked in the website footer, and is written to meet Google Merchant Center requirements: it states the return window, how to start a return, return fees, exceptions, and when a refund is issued.

Shabbat Ventures LLC
30 N Gould St Ste 4000, Sheridan, WY 82801, USA
Phone: (+1) 307-500-4882 | (+1) 307-500-4882
Email: support@shabbatventures.com

Return window

You may return most unused items within 30 calendar days of delivery (the date the carrier marks the order delivered), not from the order date. Keep original packaging until you are satisfied with the product.

When we offer returns and refunds

  • Change of mind: unused items in original condition and packaging, within 30 days of delivery.
  • Damaged, defective, or incorrect item: report within 30 days of delivery. We repair, replace, or refund as described below. Original outbound shipping is refunded in these cases.
  • Lost in transit: if tracking shows the carrier never delivered the order, we replace it or refund it in full after investigating with the carrier.

How to start a return

  1. Email support@shabbatventures.com or call (+1) 307-500-4882 with your order number, the product, and the reason. Include photos if the item is damaged or defective.
  2. We respond within 2 business days with a Return Merchandise Authorization (RMA) and return instructions, or with a refund decision if a returnless refund applies.
  3. Ship the item to the return address we provide. Do not send returns without an RMA. Use a trackable carrier.
  4. After we receive and inspect the item, we email a refund confirmation.

Return method and fees

  • Return method: by mail using a trackable carrier.
  • Return labels: we email a prepaid label when the return is for damage, defect, or our error. For change-of-mind returns, the customer pays return shipping unless we agree otherwise in writing.
  • Restocking fee: none for unused returns received within 30 days in original condition.
  • Oversized furniture: freight pickup may be required. We quote any pickup fee before you confirm. Defective or damaged furniture pickup is arranged at no charge to you.

Refunds

Refunds go to the original payment method. After we receive an eligible return, we process the refund within 5 business days. Your bank may take additional days to post the credit. Original shipping charges are refunded only for damage, defect, our shipping error, or a product that does not match the listing. Store credit is used only if you request it.

Condition required for change-of-mind returns

Items must be unused, unassembled (or fully disassembled), in original packaging with all parts, manuals, and tags. We may refuse a change-of-mind return if the item is used, stained, missing parts, or damaged by the customer.

Exceptions (non-returnable for change of mind)

Defective or damaged items in these categories remain eligible for replacement or refund:

  • Opened mattresses, bedding, and hygiene-sealed products once the protective seal is removed
  • Custom-made or made-to-order items
  • Gift cards
  • Clearance items marked final sale
  • Items returned after the 30-day delivery window without a documented defect

Shipping

We ship within the United States. Costs, transit times, and destinations are on our Shipping Policy. Large-item delivery is on Delivery.

Contact

Questions: support@shabbatventures.com, (+1) 307-500-4882, or (+1) 307-500-4882. This policy is linked in the footer so it is easy to find before and after purchase.